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PARENTHANDBOOKWelcometoourService.TheParentHandbookoutlinesimportantinformationyouwillneedtobeawareofwhileyouareapartofourCentre.Itisimportantthatyoureadoverthisbookletandaskquestionsaboutmattersyoudonotunderstand.YouwillfindaformatthebackofthisbookletwhichyoumustsignandreturntotheCentretoindicatethatyouhavereadtheinformationinthisbookletandyourenrolmentpack.OurCentrehasanOpenDoorPolicy-YouandyourfamilyarewelcometovisittheServiceatanytime.Allourpoliciesareavailableinthepolicyfolderintheoffice.Pleasefeelfreetolookandprovidefeedbackonourpoliciesatanytime.FilePathHOLFKQA6ParentHandbookV14.10Page1LittleFlippersKindergarten HANDBOOKCONTENTSPage3OurPhilosophyCentreGoalsPage6AbsenteeismPage6AllergiesPage6BirthdaysPage7ChildCareBenefitInformationPage7ChildCareRebatePage7ChildProtectionInformationPage7CommunicatingwithstaffPage8CommunityLinksPage8CustodialOrdersPage8DeliveryandcollectionofchildrenPage9BehaviourManagementPracticePage9EmergenciesAccidentsPage9EnrolmentProcedurePage10EquityandSocialJusticePolicyPage10EvacuationproceduresPage10ExcursionsPage10FeesPage11GrievancewiththeCentrePage11GuidelinesforvisitorsPage11HoursofoperationPage11HygienePage12Illness-symptomsPage12ImmunisationPage12LatePolicyPage13MealsandnutritionPage13MedicationPage14WHSissuesPage14OrientationPage14PartnershipwithParentsPage14PersonalpropertytoysPage15PriorityofAccessPage15ProfessionalDevelopmentofstaffPage15ProgrammingPage15RestandsleepprocedurePage16SunprotectionPage16TransitionsPage16WaitinglistsPage17WhattobringPage18AgeAppropriateTablePage20TipsforparentsfirstdaysFilePathHOLFKQA6ParentHandbookV14.10Page2LittleFlippersKindergarten INTRODUCTIONWelcometoLittleFlippersKindergarten.FindinganewEarlyChildhoodServiceforyourchildcanbeadauntingtask.AtLittleFlippersKindergartenouraimistoprovideasecureandhappyenvironmentwherechildrencandeveloptheirintellectualsocialemotionalphysicalaestheticskillstobecomecompetentandconfidentindividualsandforyouasaparentguardiantofeelsafeknowingthatyourchildisreceivingthebestpossiblecare.OurContactdetailsarePh0265522028Fax0265522088Emaildirectorlittleflipperskindergarten.com.auWebsitewww.littleflipperskindergarten.com.auOpeningTimes7.30am-5.30pm52WeeksperyearOURPHILOSOPHYAtLittleFlippersKindergartenwebelievethattherightsofachildareparamount.OurEducatorsstaffandfamilieshavedevisedaPhilosophythatisinclusiveofthevaluesandbeliefsofofferinganintegratedservicewhichincludecareeducationhealthsafetynutritionandwellbeing.Weprovideawarmsafecaringandstimulatingenvironmentthatmeetstheholisticneedsofeverychild.Throughobservationsandinteractionsweprovideexperiencesthatsupporteverychildsdevelopmentanduniqueinterestsandcreateopportunitiestobeconfidentandinvolvedlearners.Ourprogramspromoteequalityinclusionanddiversitywhilstfosteringallaspectsofeverychildsdevelopmentphysicallyintellectuallysociallyandemotionally.Wearecommittedtoprovidinganenvironmentforchildrenthatencouragesasenseofidentitywellbeingconfidenceconnectionandopportunitiestotheworldaroundthem.LittleFlippersKindergartenendeavourstomeettheneedsofchildrensnaturalcuriositythroughprovidingopportunitiesforchildrentoexperimenttakesimplerisksdiscoversolveproblemsandfindoutaboutcauseandeffectforthemselvesandtheworldaroundthem.FrobelwasastrongbelieverinthisseeingchildrenasnotpassiveChildrenarenotpassivelearnerssittingwaitingforustopourourincredibleknowledgeintotheirbrainstheyareactiveparticipantsandareinchargeoftheirownlearningLubawyJoy2012.ReflectionEmpowermentandPracticeinEarlyChildhood.Eachchildhasopportunitieswithguidancetodevelopself-disciplinetakeresponsibilityandachieveindependence.ThevitalroleofparentsguardiansandtheirfamiliesasthefirstEducatorisrespectedandsupported.LittleFlippersKindergartenencouragesparentsguardianspeersandthewidercommunitytobeinvolvedinthedaytodayoperationsofthecentrefromcomingalongtooureventsshowsorexcursionsthatwehavethroughouttheyearaswellassharingtheirskillswiththechildrenandstaffthussharingandexpandingtheirchildsexperienceatthecentre.FilePathHOLFKQA6ParentHandbookV14.10Page3LittleFlippersKindergarten AsUrieBronfenbrennersEcologicalTheoryholdsthatthehomeextendedfamilypeersschoolneighbourhoodandcommunityitisthisimmediatesurroundingsoftheindividualwhohavethemostdirectinteractionwithachildareveryimportantandthatthesesurroundingsarenotmerelyapassiverecipientofexperiencesbutsomeonesomethingwhoactuallyhelpstothelearningandsocialsettingsforthechildBronfenbrenner1973.WerecognisethecommitmentskillsandenergyofourEducatorsarecrucialelementsofourCentre.Weencourageeducatorsinputandprovideopportunitiesforongoingprofessionaldevelopment.Theiruseofthisinformationlearntinfluencestheexperiencesprovidedeachday.Ourcentrehasagenuineregardforeverychildtheirlanguagecultureandachievements.Familiesarevaluedculturaldiversityiscelebratedandreflectedinourprogramsanddailyexperiences.LittleFlippersKindergartenencouragestheintegrationofchildrenwithspecialneedsanddiversebackgrounds.OurcentreissharedbyEducatorsstaffchildrenandfamiliesfromvariousbackgroundsourexperiencesanddiscussionwillatalltimesreflectourrespectforourselvesandforothers.LittleFlippersKindergartenEducatorsandstaffseektobearesourcetoparentsguardiansstudentsandChildCareServiceproviderswithinourwidercommunitythusenablingtheseindividualstoformandsharepartofourprogram.Ourteamofeducatorsandstaffarecommittedtoprovidingchildrenandfamilieswithacoordinatedapproachtoawarmnurturingandengagingenvironmentthatcelebratesdiversityandtherightofeverychildtohaveaccesstohighqualitycareregardlessoftheirindividualneeds.WeunderstandtheimportantroletheServiceplaysinnurturingandeducatingthechildreninourcareandthroughourstaffdevelopmentoflovingrelationshipsbasedontrustandsecurity.Anemphasisisplacedonchildrenandfamiliesreceivinggreaterindividualattentionthroughgoalsettingchildprogressrecordsandfamilyinvolvementincentreplanningandevents.WewillbefollowingtheEarlyYearsLearningFrameworkasperourEducationCurriculumandLearningPolicy.WehaveanidentifiedEducationalLeaderwhoisresponsibleforoverseeingthecurriculumatourCentre.AllEducatorsatourCentrearetrainedandexperiencedinareasofearlyeducationandcare.DuetoourhighstandardandcommitmentofourEducatorsweareabletoprovidedevelopmentalandeducationalcurriculaforeachgroupofchildren.InformationregardingourEducationTeamisondisplayinthecentrefoyer.FilePathHOLFKQA6ParentHandbookV14.10Page4LittleFlippersKindergarten Wewillusetherelationshipschildrenhavewiththeirfamiliesandcommunitiestobuildthecurriculumworkinginpartnershipwithparentstoensureeachchildsknowledgeideascultureabilitiesandinterestsarethefoundationofourprograms.EarlyYearsLearningFrameworkLearningEYLFLearningOutcomesOutcome1ChildrenhaveastrongsenseofidentityOutcome2ChildrenareconnectedwithandcontributetotheirworldOutcome3ChildrenhaveastrongsenseofwellbeingOutcome4ChildrenareconfidentandinvolvedlearnersOutcome5ChildrenareeffectivecommunicatorsIfyourchildsEducatorfeelsthereisanareaofconcerntheywillinformyouandadvisewherehelpmaybesoughte.g.speechtherapist.Itisalwaysyourdecisiontofollowthisup.Educatorsarewillingtodiscussanyaspectoflearninganddevelopmentwithparents.CENTREGOALSPrinciplesandpracticesthatbestsupportourvisionandthedevelopmentalneedsofourchildrenarevaluingthechildasanindividualwithinthecontextofthefamilyandthecommunitysupportingparentsintheirroleasprimarycaregiversandsharinginformationofimportancetobenefitthedevelopmentoftheirchildvaluingplayasamediumforallaspectsofdevelopmentandlearningacknowledgingandsupportingchildrensindividuallearningstylesvaluingtheartsassymbolsystemsthroughwhichchildrendiscoverandexpressmeaningandmakesenseofthemselvesandtheirworldprovidingopportunitiesfordiscoverylearningthroughself-selectedactivitiesandencouragingthedevelopmentofchildrensabilitiestoobserveperceiveexploreinvestigateimagineandproblemsolvevaluingpositivereinforcementofappropriatebehaviourtherebyallowingthechildtodevelopselfdisciplineandparent-supportedvaluesystemsvaluingdailyroutinessuchaseatingtoiletingdressingandrestingasopportunitiesforlearningandsocialdevelopmentandthereforeensuringthatthesetimesareengagingandstimulatingrespectingtheneedsandrightsofchildrentomakechoicesanddecisionsbyempoweringthemtotakeresponsibilityforthefunctioningofpartsofthedailyroutinesprovidingopportunitiesforchildrentodevelopresponsibilitybyencouragingthemintakingcareoftheirenvironmentandmaterialsvaluingtheculturesofthechildrenattendingtheCentrethroughpresentationofrelevantculturalactivitiesFilePathHOLFKQA6ParentHandbookV14.10Page5LittleFlippersKindergarten recognisingtheneedforchildrentopracticeskillsandconsolidatetheirlearningbyprovidingopportunitiesforrepetitionofexperiencesandextensionoftheirideasdesigningandestablishinganenrichedenvironmentthatstimulatestheimaginationpromotescreativityandenhancesaestheticdevelopmentandappreciationofnaturevaluingandsupportingstaffintheirworkwithchildrenandfamiliesandintheirownprofessionaldevelopmentbeingresponsivetotheneedsofthecommunityandabidingbytherelevantlawsandpoliciesthatrelatetotheprovisionofqualitychildrensservicesUnderlyingtheseprinciplesandpracticesisourunderstandingoftheneedtopromotechildrensindependenceandtheirabilitytoworkco-operativelywithpeersandadultswithinanenvironmentfreeofculturalorgenderbias.ABSENCESChildCareBenefitCCBispaidforupto42absencesdaysforeachchildperfinancialyearacrossallapprovedlongdaycareservicesfamilydaycareservicesin-homecareservicesandspecialisedoutsideschoolhourscareservices.Eachchildreceivesanewsetof42absencedaysatthebeginningofthefinancialyear.Absencedayscannotbeclaimedbeforeachildhascommencedcareorafterachildhasceasedcare.Onceachildhasreachedthe42daylimitCCBcannotbeusedtoreducethefeeschargedinthatfinancialyear.Ifyourchildisabsentduetoillnessandamedicalcertificatecanbeprovidedoryoucanprovidealetterfromyouremployerforarostereddayofftheseabsenceswillnotbeincludedinyourchildstotal.RefertotheDepartmentofEducationEmploymentandWorkplaceRelationsDEEWRforinformationaboutAllowableAbsencesAsisthecasewithmostchildcarecentressickdaysandpublicholidaysmustbepaidfor.YouwillhoweverbeentitledtoaMakeUpDayforanyPublicHolidayswhichcanbeusedatalaterdatedependentoncentreavailabilityforthatgivenday.Sickdaysdonotattractamake-upday.Pleasenotemake-updaysneedtobeusedinthecalendaryearthattheyareaccruedandcanonlybeusediffeesareuptodate.PleaseensurethatallabsencesaresignedforsoastoremaineligiblefortheCCBandfeesareupdatetoformake-updays.ALLERGIESForyourchildtoreceivethebestpossiblecareisitimportanttocommunicatetothecentreanyknownallergiesthatyourchildsuffersfrom.YouwillbeprovidedwiththeopportunitytodetailallallergiesbywayofanAllergyPlanthatwillbegivenoncommencement.Itisyourresponsibilitytoensurethattheinformationatthecentreremainsup-to-dateatalltimes.BIRTHDAYSBirthdaysareanimportanttimeinachildslifeandwewelcometheopportunitytobeapartofsuchahappyday.Aswellaspeopleclosetothechildattendingthecentretocelebratethedaypleasefeelfreetobringabirthdaycakeorindividualcupcakestothecentre.Pleaseinformthecentreifyoudointendtobringacakealongsowecanensurethatallchildrenarecateredforincludingthosewithallergiesspecialdietaryrequirementsandculturalorreligiousbeliefs.FilePathHOLFKQA6ParentHandbookV14.10Page6LittleFlippersKindergarten CHILDCAREBENEFITANDCHILDCAREREBATEChildCareBenefitCCBisapaymentmadetofamiliestoassistwiththecostsofchildcare.Allfamiliesexceptnon-residentsareeligibleforsomeportionofCCBfeereduction.TheFamilyAssistanceOfficewillassessparentstaxableincomeandascalewillbeusedtodeterminetheamountofassistanceeachfamilywillreceive.TheassistancemaybeclaimedatareducedServicefeeorattheendofthefinancialyear.FamiliesarerequiredtocompletetheCCBInformationsectionontheenrolmentformfullfeeswillapplyuntilthisinformationisreceivedandconfirmedbytheFamilyAssistanceOffice.YouwillneedtoprovideourcentrewithyourchildsdateofbirthyourchildsreferencenumberCRNparentsdateofbirthparentsreferencenumberCRNTheChildCareRebatecovers50ofoutofpocketexpensesuptoamaximumamounteachyear.TheChildCareRebateisnotincometested.IfyouareclaimingChildCareBenefitevenifyourpercentageis0youareeligiblefortheChildCareRebateifyoumeetaworkstudytest.Thiscanbeclaimedasaweeklypaymentmadedirectlytothecentreorafortnightlyquarterlyorlumpsumpaymentattheendofthefinancialyeartoyourself.ForfurtherdetailsonCCBorCCRpleasespeaktoourNominatedSupervisororcontactFAOon136150.CHILDPROTECTIONINFORMATIONThecentresaimistopromotesafetyandwellbeingofallthechildrenwithincarewhichiseachchildsHumanRight.Thecentresstaffwillhelpchildrenlearnaboutselfprotectionandtoasksomeonetheytrustforhelpiftheyfeelunsafebycarryingoutprotectivebehaviourprograms.FormoredetailedinformationrelatingtochildprotectionpleaserefertothecentrespolicyChildProtectionandProtectiveBehavioursPolicyandProcedureortheparentinformationsection.COMMUNICATINGWITHSTAFFThecentrehasdevelopedacommunicationplanwhichoutlinestheopportunitiesforyoutoshareinformationaboutyourchildshealthanddevelopmentwitheducatorsandalsooutlinesopportunityforinputandfeedbackoncentreactivities.Throughapartnershipbetweenfamiliesandthechildcarecentrewecanallassistthechildrentoreceivethecareandopportunitiestheyrequirethroughouttheirearlyyearsofdevelopment.ThefollowingoutlinesthewaywecommunicatenewsandeventsatthecentreVerballyatarrivalanddeparturetimes.RegularnewsletterswhichwillbesenthomeonceamonthorbyemailAnoticeboardwherevariousmessagesandnoticesaredisplayedadvertisingcurrentissuesandupcomingevents.Asuggestioncommunicationboxallowsparentstoleavemoredetailedwrittenmessagesiftheyhaveconcernsorwanttoprovidepositiveornegativefeedback.FilePathHOLFKQA6ParentHandbookV14.10Page7LittleFlippersKindergarten Thesecanbeanonymousifdesired.OccasionallyEducatorswillaskparentstocompleteshortsurveysinordertomaintainuptodaterecordsandseekparentfeedbackonvarioustopics.ItistheparentsresponsibilitytoreadthesenoticesandensuretheyareawareofcurrentissuesandeventsintheCentre.PolicieswillberegularlyreviewedinavarietyofwaysdisplayedinthefoyernewsletterstoenableparentcommentonServicepractices.CommunicationandEducators-WhatcanyouexpectfromEducatorsEducatorswillinformfamiliespromptlyandsensitivelyofanyoutoftheordinaryincidentsaffectingtheirchild.sharewithchildrensfamiliessomeofthespecificinteractionstheyhadwiththechildrenduringtheday.provideinformationonchildrenseatingandsleepingpatternsthroughverbalcommunicationkeepanappropriaterecordofjointdecisionsmadewithfamiliesaffectingchildrensprogressinterestsandexperiences.Thesemayincludeneweventsliketoilettraining.Pleasefeelfreeatanytimeinpersonbyphoneoremailtodiscussyourchildsprogressrelationshipinterestandexperiences.COMMUNITYLINKSseebackpageforcontactinformationThecentreworkscloselywithanumberoforganisationswithinthecommunity.TheseincludeorganisationsthataresetuptoassistchildrenandfamiliessuchasEarlyInterventionSpeechTherapistsandCommunityHealth.InadditiontothiswealsohavecontactwithanumberofserviceorganisationswhichincludesomeofthefollowingNSWFireBrigadePoliceAmbulanceandourlocalHospital.Theseorganisationsprovidevaluableverbalandwritteninformationaswellasguestspeakersattendingthecentretogivespecialisedtalks.COURTORDERSThecentremustbenotifiedifthereareanycourtordersisinplaceinrelationtoyourchildandthedenialofaccessbyapersonorpersonsandorthecollectionofyourchildpleaseprovidethecentrewithacopyofdocumentationtoallowforthistobeimplemented-WithoutaCourtOrderwecannotstopaparentcollectingachild..Thecentresprivacypolicywillbeenforcedinrelationtoallchildinformation.DELIVERYANDCOLLECTIONOFCHILDRENThisisanimportantandemotionaltimeforallchildren.Handledcorrectlythiscanbecomeapositiveexperienceforbothparentandchild.Weencouragefamiliestostayforaperiodoftimetosettleyourchildintothecentreandtostayatdeparturetimesothatstaffcandiscusswithyouanyissuesofyourchildsday.TherearestrictguidelinesrelatingtothesigninginFilePathHOLFKQA6ParentHandbookV14.10Page8LittleFlippersKindergarten andoutofchildrenforparentsandrelativesandmustbeadheredtosothatanaccuraterecordofattendanceismaintained.Authorisedcollectorsneedtobespecifiedonyourenrolmentformandmustbeovertheageof18yrs.BEHAVIOURMANAGEMENTANDPRACTICEPositiveguidanceofbehaviouristheteachingofwhatisagoodthingtodoandwhatisnotwhatissafewhatpleasesotherpeopleandwhatangersandhurtsotherpeople.Positiveguidanceofbehaviourhelpschildrenunderstandthedifferencebetweenwhatacceptablebehaviourisandwhatisnot.Whenchildrenarere-directedstoppedorreprimandedthereasonisexplainedtothechildwhichwillassistthemtomakejudgementsaboutwhatheshecanandcannotdo.Alleducatorswillutiliseanumberofguidancestrategiestopromotepositivebehaviourincludingindirectdirectverbalemotional.EachofthesestrategiesaredetailedinthePositiveGuidanceofBehaviourPolicyinthecentrespolicyfolder.EMERGENCYACCIDENTSWhilsteveryeffortismadetoprovidechildrenwithasafeenvironmentaccidentsdooccur.IfthisisthecaseandyourchildhurtsthemselvesduringthedayanIncidentReportwillbeneedtobesignedbyyou.Ifthechildneedstobecollectedtheparentswillbecontacted.Ifyoucannotbecontactedandmedicalattentionisnecessarystaffwilltaketherequiredsteps.Anymedicalexpensesincurredwillbetheparentsresponsibility.AsamatterofextremeimportanceparentsmustensurethattheCentrehasuptodateemergencycontactnumbers.Anincidentreportwillbefilledoutforallaccidentsinjuriesandillnesses.ThiswillcontaindetailsoftheaccidentinjuryillnessanyfirstaidthatwasadministeredandbesignedaneducatortheNominatedSupervisorandbytheparent.ENROLMENTPROCEDURETheCentreOwnerswillstrivetoensurethattheenrolmentprocessisaneasyaneffectiveoneforyouandyourchild.OnarrivalatthecentretheOwnerDirectorwillorientateyouandyourchildthroughthecentreandprovideyouwithanenrolmentpackagewhichincludesallrelevantinformationontheCentresoperations.Weencourageyoutocompletetheapplicationformassoonaspossiblesothateveryeffortcanbemadetosatisfyrequestsforindividualdays.Yourchildsenrolmentisconfirmedafterthecentrereceivesthecompletedenrolmentformandmethodofpaymentisdetermined.Onenrolmentwewillrequireabondof75.00perchildtobepaidbeforeyourchildcommencesattheService.Thisisrefundablewhenyourchildceasescareormaybeusedtopayoutstandingfees.RefundscantakeuptoeightweekstoensureyourChildCareBenefitentitlementswiththeServicecanbefinalised.Allrefundsarepaidbycheque.FilePathHOLFKQA6ParentHandbookV14.10Page9LittleFlippersKindergarten EQUITYSOCIALJUSTICEPOLICYTheOwnersandstaffofthiscentreendorsetheconceptofacross-culturalandnon-discriminatorycurriculumandbelievethatthisperspectiveshouldbeimplementedthroughoutallcentreprogrammes.Theybelievethateducationalprogrammesmustsupportthechildsselfesteemandprideinfamilycommunityethnicandlinguisticorigins.FormoreinformationrefertotheInclusionAntiBiasandPromotingEquityPolicyandProcedure.EVACUATIONPROCEDUREDuetotheagegroupofthechildrentheimportanceofroutineisessentialinmanagingseriousissuessuchasanevacuation.Withthisinmindquarterlyevacuationandfiredrillstakeplaceinthecentrewithanevaluationprocessidentifyingareasofimprovement.Locatedthroughoutthecentreatallexitsisanevacuationprocedurethatisstrictlyfollowedbyeducatorsatalltimes.EXCURSIONSTheaimofexcursionsistoextendthechildrensexperiencesbeyondthatareabletobeofferedatthecentre.Theobjectiveistoofferchildrenanextendedexperienceinanenjoyablemannerthatissafeandasanxietyfreeforthechildrenadultsandstaffaspossible.Allexcursionswillbeappropriatetochildrensageandstageofdevelopmentandpermissionwillbesoughtfromallparentsguardianspriortothecommencementdate.FEES75.00perdayofattendance-Explorers0-2Discoverers2-374.00perdayofattendance-Inventors3-5Itisourpolicythatallaccountsaretobeatanilbalanceeachweekiethereshouldbenofeesoutstanding.Accountsinarrearswillbesubjecttocarebeingcancelled.OnyourfirstweekatourServiceyouwillberequiredtopayyourbondandyouwillreceiveastatementonthenextbillingcycle.Anychangeoffinancialincomewillalteryourfeestructure.PleaseadvisetheServiceandFamilyAssistanceOffice136150ifthisoccurs.PaymentscanbemadeviadirectdebitonlyusingNumerpro.Ourchildcarefeesincludeallservicesincludingmorningandafternoontea.IfyouareeligibleforthegovernmentsChildCareBenefityourfeeswillbereduceddependentonthepercentageassignedtoyoubytheFamilyAssistanceOfficewhichcanbeaccessedthroughthelocalCentrelinkoffice.Onceyouhavebeengivenapercentagepleasecontactthecentreforyourapproximatedailyfeeamount.OVERDUEFEESIftherehasbeennorequestforanextensionforthepaymentoffeesandfeesareoverdueFilePathHOLFKQA6ParentHandbookV14.10Page10LittleFlippersKindergarten thefollowingprocedurewillbeimplemented2WeeksOverdue-Areminderletterissuedrequestingfeespaidwithin7days.4WeeksOverdue-Afinalnoticepostedtoyourhomeaddressrequestingfeespaidinfullwithin7daysoryourchildspositionwillbemadevacant.Feesnotreceived-LegalactionwillbesoughtandallcostsincurredwillbeaddedtotheoriginalfeeaccountGRIEVANCEWITHTHECENTREOurchildcarecentrefosterspositiverelationsbetweenallmanagementparentsandstaff.Everyparenthastherighttoapositiveandsympatheticresponsetotheirconcerns.Solutionsaresoughttoresolvealldisputesissuesorconcernsthatimpactoraffecttheday-to-daywell-beingofthecentreinafairpromptandpositivemanner.Ifforanyreasonyouarenothappywithourlevelofeducationandcareorourenvironmentwewanttoknowimmediately.YoucandiscussthiswithEducatorsorwriteaformalletter.WhenanymatterisraisedtheServicewillbefollowingourGrievanceProcedure.AllServicepoliciesproceduresareavailabletoparents.Positivefeedbackismostwelcometoo.ForafullexplanationofourGrievancePolicypleaserefertothecentrepolicyfolderlocatedintheofficefoyer.GUIDELINESFORVISITORSAllvisitorstothecentrearerequiredtoreporttotheofficeforidentificationbytheNominatedSupervisorAdminOfficer.Onceidentificationhasoccurredthevisitorsdetailsandreasonforthevisitisloggedintothevisitorsbook.Oncecompletionofthevisithasoccurredtheymustbesignedoutandassistedoffthepremisesbyamemberofstaff.Onoccasionswherethevisitorwillbeinteractingorobservingthechildrentheywillbeintroducedtothechildrenwhereopportunitywillbegivenforanyquestionsanddiscussion.Theseproceduresareinplacetoensuretheutmostprivacyandprotectionofthechildren.HOURSOFOPERATIONTheServiceisopenedfor10hoursperday52weeksperyearandcatersforchildren0-6years.TheCentreslicensedhoursare7.30amto5.30pm.Allchildreninthecareofthecentrearetobepickedupanddroppedoffbetweenthesetimes.HYGIENETheCentreensuresthatthehighestlevelsofhygienepracticesoccurwithinthecentreatalltimes.FoodsafetystoragepracticescleaninghandwashingandtoiletingproceduresareFilePathHOLFKQA6ParentHandbookV14.10Page11LittleFlippersKindergarten justsomeoftheconcernsforstaffandproceduresareinplaceandenforceddaily.Inadditiontothiseducatorssitwithchildrenandaskquestionsandpromptdiscussionsrelatingtogoodselfhygienepracticesandalsoundergoin-servicetrainingintheseareastostayabreastofcurrentinformationandtrends.ILLNESS-SYMPTOMSSometimeschildrenandadultsneedtobeawayfromthecentreforthesafetyofothers.Excludingsickchildrenandadultsisanimportantwayofpreventingtheintroductionofinfectionintothecentre.IngeneralifachildissosickthathesheSleepsatunusualtimesHasafeverof38CorhigherIscryingconstantlyasaresultofdiscomfortduetoillnessIsreactingbadlytomedicationsIsinneedofconstantonetoonecareIsunabletoactivelyparticipateinthecentresprogramParentswillbecontactedandaskedtocollecttheirchildasthischildcarecentredoesnothavethestaffresourcestoadequatelycareforthechildrenintheseconditions.NOCHILDwillbeadmittedwithobvioussignsofanycontagiousinfectionorillness.Ourpolicystatestheincubationperiodsymptomsandexclusionperiodsofsuchdiseases.Staffreservetherighttorequestadoctorscertificatebeforeallowingachildtobesignediniftheyfeelotherchildrenandstaffcouldbeatriskofbeingexposedtoaninfection.IMMUNISATIONImmunisationisthesafestandmosteffectivewayofprovidingprotectionagainstearlychilddiseases.Uponenrolmentallchildrenwillberequiredtoprovideacopyoftheirchildsimmunisationdetailstocentremanagement.Anychildwhoisnotuptodatewiththeirimmunisationwillbeconsiderednotimmunised.Non-immunisedchildrenwillbeexcludedfromthecentreifanincidenceofanycommunicablediseaseoccursfortheperiodoftimeasrecommendedbythehealthdepartment.Familieswhodonothavetheirchildimmunisedorhaveout-of-dateimmunisationrecordsordonthaveaconscientiousobjectorletterfromtheirDoctormaynotbeentitledtoChildCareBenefitormayhavetheirbenefitcancelledbyCentrelink.LATEPOLICYCollectionofallchildrenistobecompletedby5.30pmonanygivenday.Ifanapprovedcollectorofthechildhasnotarrivedbythistimeaphonecallwillbeplacedtotheparentsandifunsuccessfultheemergencycontactswillbephoned.Latefeeswillapplyatarateof15forthefirst15minutesorpartthereofandthen1.00perminutetorecoveradditionalstaffcosts.IfeithertheparentsoremergencycontactscannotbereachedtheDepartmentofCommunityServicesandPolicewillbecontacted1hourafterclosingtime.FailuretocollectyourchildisclassifiedasaCriticalIncidentbytheDepartmentOfCommunityServicesandwillbetreatedassuch.FilePathHOLFKQA6ParentHandbookV14.10Page12LittleFlippersKindergarten MEALSANDNUTRITIONChildhoodisatimeofgrowthandactivitywhichresultsinincreasednutritionalneeds.Itisalsoatimetoformlife-longhabitsofgoodnutritionandhealthyeating.Theamountoffoodrequiredeachdayvarieswithagesizeandactivitylevelofthechildandagooddietisimportantforthenormalgrowthanddevelopmentofthechild.Itisimportantforstaffandfamiliestoworkco-operativelytoensurethecentreplaysapartinmeetingeachchildsnutritionalneeds.Thecentreprovidesbothmorningandafternoonteawhichnormallyconsistsoffruitandvegetableplatters.AmenuisposteddetailingmealsforthatweekthemenuisvariedandincludesmorningteaandafternoonteaandreflectstheculturaldiversityofAustraliaanditsseasonalvariations.Wearehappytocaterforspecialdietsegwheatfreedairyfreeetc.Ifyourchilddoeshavespecialdietaryrequirementspleaseprovideadetailedhealthmanagementreportfromyourchildsdoctorornutritionistpriortocommencingcare.Pleaserememberthatparentsmusttaketheresponsibilityofinformingusofanychangestotheserequirements.Weencourageallparentstofollowthecentrepolicyandinformationprovidedattheparentlibrarywhenprovidinglunchforyourchild.Thestaffarealwaysavailabletoassistwithideasforhealthynutritiouslunches.MEDICATIONEducatorswillbeabletoadministermedicationtochildrenwhoarerecoveringfromillnessifamedicationformhasbeencompletedandsignedbyparentsbeforethemedicationisgiven.Thenominatedsupervisororaneducatorcanassistyoutocompletetheform.MedicationmustbeindateinitsoriginalcontainerwiththeoriginallabelhavethechildsnameonthelabelandhaveanyinstructionsaboutthemedicationincludingthosefromaGPattachedtothemedication.Ourservicedoesnotadministeroverthecountermedicationunlessithasbeenprescribedbyamedicalpractitionerandthereisaletterfromthedoctorexplainingthepurposeofthemedication.Medicationmaymaskthesymptomsofothermoreseriousillnessesandoureducatorsarenotqualifiedmedicalprofessionals.MedicationmustbehandedtoanEducatorforappropriatestorage.PleaseDONOTleavemedicationinyourchildsbag.FilePathHOLFKQA6ParentHandbookV14.10Page13LittleFlippersKindergarten AnychildwhohascommencedanantibioticmustnotattendtheServicefor24hoursfromcommencement.Parentsmustinformstaffifachildhasbeengivenparacetamolwithin4hoursofarrival.WHSISSUESThischildcarecentreprotectsthehealthandsafetyofchildrenstaffparentsandvisitorstotheCentrebykeepinginformedabouttheWorkplaceHealthandSafetyActandensuringappropriatecodesofpracticesarefollowedattheCentre.WewelcomeallfeedbackregardingthesafetyofourService.IfyouseesomethingthatconcernsyouregardingsafeworkpracticesthesafetyofbuildingandequipmentorgeneralWorkplaceHealthandSafetypleasecontacttheNominatedSupervisorimmediately.ORIENTATIONAllfamiliesareencouragedtousetheorientationperiodbeforecommencingattheCentrewhichconsistsofvisitingthecentreforshortperiodsoftimeandhelpingtofamiliariseyouandyourchildwiththecentressurroundingsparentsaretoremainwiththeirchildatthecentre.OnarrivalatthecentretheNominatedSupervisorandeducatorswillexplaintheimportanceofthistimeandthebenefititwillgivetoyouandyourchild.Everyeffortwillbemadetoshowparentseveryaspectofthecentresoperationsandanswerallyourquestions.Youwillalsobeaskedtocompleteasurveywhichwillbeusedtoprovideuswiththingssuchasadditionalinformationaboutyourchildandtheeffectivenessofourorientationsystem.PARTNERSHIPWITHPARENTSInAustraliatodayinfantsandyoungchildrenarespendingmoretimethaneverbeforeinnon-parentalcare.Webelievethebestwaytoworkwithyouandyourchildisbybuildingapartnershipofcare.Thiscentreaimstocommunicateregularlywithfamiliestoshareinformationabouteachchildshealthanddevelopmentstrengthenthepartnershipbetweenstaffandfamiliesincreasetheopportunitieswherestaffandfamiliescancommunicateandshareinformation.Allparentsareencouragedtocontactthecentreinpersonoroverthephoneatanytimetospeakwithyourchildseducators.PERSONALBELONGINGSTOYSFamiliesareencouragedtoleavechildrenstoysandvaluablebelongingsathomeunlesstheyarebeingusedfornewsorspecialevents.Withchildrenwantingtoshowfriendstoyscanbecomebrokenorlostwhichinevitablyresultsinyourchildbecomingupset.Althoughcomforttoysaremorethanwelcomeweultimatelywantchildrentounderstandthattherearehometoysandcentretoys.StaffwillbeaskingthatalltoysbroughttothecentrewillbegivenbacktoMumorDadondeparting.Weseekyourassistancewiththismatter.Pleaseensureallbelongingsareclearlylabelledincludingdummiesclothesetc.Lostpropertywillbedisplayedforparentcollectioninyourchildsroom.Parentco-operationinlabellingassiststheCentreinkeepingyourchildsbelongingstogether.FilePathHOLFKQA6ParentHandbookV14.10Page14LittleFlippersKindergarten PRIORITYOFACCESSTheGovernmentChildCareBenefitSchemehasstrictguidelinesinrelationtoPriorityofAccessforchildrenattendingallchildcarecentres.PleaserefertoourEnrolmentPolicyformoreinformationabouttheDepartmentofEducationEmploymentandWorkplaceRelationsDEEWRrequirementsforPriorityofAccess.PROFESSIONALDEVELOPMENTOFSTAFFWemeetalllegalrequirementsinrelationtochildtoeducatorratiosandthequalificationsofoureducators.AllEducatorswillholdFirstAidqualificationshaveWorkingwithChildrenCheckscompletedandattendmonthlyEducatorsmeetings.OurEducatorsarecontinuallyevaluatinghowourcurriculummeetstheeducationneedsofourchildrenandreflectingonwaystoimprovechildrenslearninganddevelopment.Theyareencouragedtoattendfurtherprofessionaltraininganddevelopment.ForfurtherdetailsonthequalificationsoftheEducatorspleaseseeourNominatedSupervisor.PROGRAMMINGWeprovideanenvironmentwherethechildrenfeelcomfortableandsecureatalltimesandallourroomshavedailyroutinesthatreflectthis.Ourroutinesaredesignedtomaximiseeachchildsopportunitiestolearnanddevelop.ThroughoutthedaythechildrenwillexperienceanumberofdifferentactivitieswhicharepartoftheeducationalanddevelopmentalcurriculumoperatedbyallofourEducators.Thesewillbebasedontheinterestsskillsandknowledgeofthechildrenandincludeaspectsoftheirculturefamilyandcommunity.Eachroomwilldisplaytheirroutinewhichparentsmayreadandeducatorswillbehappytoansweranyquestions.Therearesummerandwinterroutineswhichareadaptedtotheweatherconditions.Yourchildsdevelopmentisdirectlylinkedtotheeffectivenessofthecentresprogram.Staffarecontinuallyevaluatingandobservingtheeffectivenessoftheprogramandlinkingthesefindingstoeachchildinthecentre.Allactivitiesandexperiencesarelinkedtocentregoalsgroupgoalsindividualgoalsphilosophygroupandindividualevaluations.Parentsareencouragedtocommentonandprovideideastoenhancetheprogrambasedontheirchildscurrentinterests.RESTANDSLEEPPROCEDURETimetorestisextremelyimportanttoyoungchildrenwhoareexposedtoaveryfullandbusyday.SleepandrestperiodsareadaptedtomeettheindividualneedsofthechildrenandtheirFilePathHOLFKQA6ParentHandbookV14.10Page15LittleFlippersKindergarten familiesandareputinplaceinconsultationwithparents.Staffaresensitivetochildrensneedsandidentifywhenchildrenaretired.Forchildrenwhodonotsleepquietactivitiessuchasreadingabookpuzzlesordrawingaremadeavailable.Childrenarefullysupervisedwhenrestingordoingquietactivities.SUNPROTECTIONSkindamageincludingskincanceristheresultofcumulativeexposuretothesun.Thedamageoccursduringchildhoodandadolescenceresearchsuggeststhatsunburnisacontributortoskincancerandotherformsofskindamagesuchaswrinklessunspotsblemishesandprematureaging.Mostskindamageandskincanceristhereforepreventable.TheaimsoftheSunProtectionPolicyaretopromoteamongchildrenstaffandparentsPositiveattitudestowardsskinprotectionLifestylepracticeswhichcanhelpreducetheincidenceofskincancerandthenumberofrelateddeaths.Personalresponsibilityforanddecision-makingaboutskinprotection.Awarenessoftheneedforenvironmentalchangesinschoolstoreducethelevelofexposuretothesun.Generalprotectionstrategiesincludeprotectiveclothing30sunscreenplayinshadedareasandplayincoolerpartsoftheday.TERMINATIONOFCAREShouldyouwishtoendyourchildsplaceattheserviceorshouldmanagementmakethedecisiontoterminateyourchildsplace2weekswrittennoticeisrequiredfromtheendingterminatingparty.Ifthisdoesnotoccur2weeksfeeswillbebilledtoyou.TRANSITIONSWhenchildrenareduetoprogressintothenextagegroupthiswillbecarriedoutwithminimalstresstothechildfamilyandstaff.Discussionwilltakeplacebetweenfamiliesandthecentreinrelationtothereadinessofthechildandtheirage.Eachdaythechildwillspendasmallamountoftimeinthenextroomwiththistimeframebeinggraduallyincreaseddependingonthechildsmoodandreactiontothenewroom.Bytheendoftheorientationthechildshouldhavecompletedactivitieseatenlunchandrestedintheirnewroom.WAITINGLISTSAwaitinglistforpositionswilloccurwhenlicensedplacesarefilledforeachgivenday.UponavailabilityarisingthepositionwillbeofferedbasedonthePriorityofAccessGuidelinesandthisprocesswilloccuruntilthepositionisfilled.FilePathHOLFKQA6ParentHandbookV14.10Page16LittleFlippersKindergarten WHATTOBRINGToassistwithyourchildsfirstdaythereareanumberofitemsyourchildwillneed.PleaseincludethefollowingSchoolBag-abackpackthatwillbebigenoughtoholdthefollowingitemsSparesetofclothes-inthecaseofanaccidentoriftheygetwetduringplayLunchbox-somethingthattheycanopenandthatincludesahealthylunch.Suggestionsincludesandwichfruityoghurtcheesevegetablesticksdriedfruit.PleaserefertothenutritionalpolicyatthecentreforfurtherinformationDrinkbottle-waterHat-willberequiredforchildrenallyearround.ThosechildrenwhodonothaveahatwillnotbeallowedtoplayinunshadedareassunscreenisprovidedShoes-aretobecomfortableandsupportivesuitableforrunningandclimbing.Bedding-ifyourchildrequiresasleepduringthedaypleasesupplycotsizesheetsblanketsforthecoolermonthspillowcomforterifrequired.Wesuggestplacingallitemsintoadrawstringbag.NappiesifrequiredBottlesofbabyformulaifrequiredCLOTHINGParentsareadvisedtosendtheirchildrentotheCentreincomfortableinexpensiveclothing.Thechildrenneedtobeabletomovearoundduringplayandshouldbeunimpairedbyclothing.Whilepaintsetcwillcomeoutinthewashaccidentsdohappensopleasedontsendyourchildinexpensiveordesignerclothing.Youngchildrenenjoyandneedmessyplaywithpaintclaysandwaterandmud.TheServiceonlyhasalimitedsupplyofspareclothing.Pleasesupplyatleastonechangeofclothingandunderwearforthosechildrenoutofnappiesincaseofaccidents.Toddlersshouldhaveaboutthreecompletechangesofclothingandplentyoftrainingpants.Pleaselabelyourchildsclothingandreplacenametagsiftheyfadeinthewash.Ensureclothingissuitablefortheweather.ClothingsafetyPleasedonotdressyourchildinclothingwithcordse.g.shortshatsasthesehavethepotentialtobecomecaughtonequipmentandmaycauseseriousharmtoyourchild.FilePathHOLFKQA6ParentHandbookV14.10Page17LittleFlippersKindergarten AGEAPPROPRIATETABLEMilestonesAgeMotorSpeechVisionandhearingSocialEmotional4-6weeksSmilesatparent6-8weeksVocalises3monthsProneheadheldupforprolongedperiods.Nograspreflex.MakesvowelnoisesFollowsdanglingtoyfromsidetoside.Turnsheadroundtosound.Squealswithpleasureappropriately.Discriminatessmile5monthsHoldsheadsteady.Goesforobjectsandgetsthem.ObjectstakentomouthEnjoysvocalplay6monthsTransfersobjectsfromonehandtotheother.Pullsselfuptositandsitserectwithsupports.Rollsoverpronetosupine.Palmargraspofcube.DoublesyllablesoundssuchasmumumanddadaLocalisessound45cmlateraltoeitherearMayshowstrangershyness9-10monthsWigglesandcrawls.Sitsunsupported.Picksupobjectswithpincergrip.BabblestunefullyLooksfortoysdroppedApprehensiveaboutstrangers1yearStandsholdingfurniture.StandsaloneforasecondortwothencollapseswithabumpBabbles2or3wordsrepeatedlyDropstoysandwatcheswheretheygoCooperateswithdressingwavesgoodbyeunderstandssimplecommands18monthsCanwalkalone.Picksuptoywithoutfallingover.Getsupdownstairsholdingontorail.Beginstojumpwithbothfeet.Canbuildatowerof3or4cubesandthrowaball.Jargon.ManyintelligiblewordsDemandsconstantmothering.Drinksfromacupwithbothhands.Feedsselfwithaspoon2yearsAbletorun.Walksupanddownstairs2feetperstep.Buildstowerof6cubesJoins2-3wordsinsentences.Parallelplay.Drybyday3yearsGoesupstairs1footperstepanddownstairs2feetperstep.Copiescircleimitatescrossanddrawsmanonrequest.Buildstowerof9cubes.Constantlyasksquestions.SpeaksinsentencesCooperativeplay.Undresseswithassistance.ImaginarycompanionsFilePathHOLFKQA6ParentHandbookV14.10Page18LittleFlippersKindergarten 4yearsGoesdownstairsonefootperstepskipsononefoot.ImitatesgatewithcubescopiesacrossQuestioningatitsheight.ManyinfantilesubstitutionsinspeechDressesandundresseswithassistance.Attendstoowntoiletneeds5yearsSkipsonbothfeetandhops.Drawsamanandcopiesatriangle.GivesageFluentspeechwithfewinfantilesubstitutionsinspeechDressesandundressesalone6yearsCopiesadiamond.KnowsrightfromleftandnumberoffingersFluentspeechFilePathHOLFKQA6ParentHandbookV14.10Page19LittleFlippersKindergarten TIPSFORPARENTSFIRSTDAYSItisnotunusualforchildrentocrywhentheirparentsleavethematpre-schoolforthefirstfewweeks.Settlingintimeisdifferentforallchildren.Belowaresomevitaltipstohelpyourchildsettleintopre-schoollife..TakeyourchildtostaffinthemorningandsayhelloHaveyourchildputtheirbagandbelongingsinthelockerTakeafewminutestoshowyourchildaroundandforthemtochooseanactivitytoplayateitherindoorsoroutdoorsWhenyourchildisplayingwelltellthemyoumustleavebutyouwillbebackintheafternoontopickthemupSmileeventhoughyoumayfeellikecryingyourselfandconfidentlygiveyourchildahugandakisssaygoodbyeandleave.Ifyourchildbecomesupsettakethemtoastaffmembertosaygoodbye.WewillcheeryourchildupWewillnotletthemcryallday.TelephonetheCentreatanytimetocheckhowyourchildisdoing.Staffwillcallyouifweareunabletosettleyourchild.NEVERLEAVEWITHOUTSAYINGGOODBYEFilePathHOLFKQA6ParentHandbookV14.10Page20LittleFlippersKindergarten RegulatoryAuthoritiesOurServicecomplieswiththeNationalQualityFrameworkNQFincludingtheNationalQualityStandardNQStheEarlyYearsLearningFrameworkandtheNationalRegulationsEducationandCareServicesNationalRegulations.OurServiceisregulatedbythenewnationalbodyforearlyeducationandcaretheAustralianChildrensEducationandCareQualityAuthorityACECQAaswellasthestatelicensingdepartmentinourStateTerritory.TocontactourRegulatoryAuthoritypleaserefertothecontactdetailsbelowNewSouthWalesNSWEarlyChildhoodEducationandCareDirectorateDepartmentofEducationandCommunitieswww.det.nsw.edu.au1800619113ececddet.nsw.edu.auLockedBag5107PARRAMATTANSW2124ImportantContactsandInformationforFamiliesTheServiceprovidesfamilieswithcurrentinformationonchildandfamilyresourcesandservicesaccessibleinthelocalcommunity.OurServicehasaparentlibrarywithresourcesyoumayfindhelpful.ACECQAisthenewnationalbodyensuringearlychildhoodeducationandcareacrossAustraliaishighqualityAddressLevel15255ElizabethStreetSydneyNSW2000PostalAddressPOBoxA292SydneyNSW2000Emailenquiriesacecqa.gov.auPhone1800181088FamilyAssistanceOfficePhone136150AustralianChildhoodImmunisationRegisterPhone1800653809PoisonsInformationCentre-24HourPhone131126LocalContactsCommunityHealthandResourceService0265929315RoyalInstituteforDeafandBlindChildrenMelindaLloyd0298720826EmergencyServicesPoliceFireAmbulance000Hospital0265929111FireStation0265515246InformativeWebsitesForParentsWehavealistofusefulwebsitesforparents.Pleaseaskeducatorsforacopy.RaisingChildrenNetworkTheAustralianparentingwebsitecomprehensivepracticalexpertchildhealthandparentinginformationandactivitiescoveringchildrenaged0-8years.raisingchildren.net.auBetterHealthChannel-qualityconsumerhealthinformationquality-assuredregularlyreviewedhealthandwellbeinginformationandservices.ThissiteissponsoredbytheStateGovernmentofVictoriawww.betterhealth.vic.gov.auFilePathHOLFKQA6ParentHandbookV14.10Page21LittleFlippersKindergarten